Terms and Conditions

Your NetBet account begins with your own registration details. By opening it, you confirm that the information you provide is true, accurate and complete.

Who may open an account

You must be at least 18. If the legal gambling age where you live is higher, you must meet that higher age. We may ask for proof of your age and identity at any time.

Register only for yourself and use your real personal details. Your first name, surname, address, date of birth, email address and telephone number must be valid and kept up to date. We may close your account if your information is false, inaccurate, misleading or incomplete.

Where may you play from

Do not open or use an account from a place where online gambling is illegal. You are responsible for checking the law that applies where you are. We do not give legal advice about whether you may gamble online. If we discover that an account was opened where access is illegal, we may suspend it immediately.

How many accounts may you have

You may have one NetBet account. Extra accounts linked to you or opened in your name may be closed. We may move their balances to the first account and retain funds up to any loss or fees we incurred.

Do not let anyone else use your account, and do not register or act for another person.

How should you protect your login

Keep your login and password private. Tell us immediately if you forget them or believe someone else may know them. Activity completed with the correct login and password is treated as activity by the account holder.

Five consecutive incorrect login and password attempts will temporarily suspend your account. Before we reactivate it, you must send an official photo ID, such as an identity card or driving licence.

What checks may we make

We carry out identity, age and address checks. If our checks do not confirm your details, we may request more documents, including a passport, driving licence, identity card, birth certificate, bank statement or utility bill. Proof of address must be dated within the last 6 months. If you do not provide requested documents, we may suspend or restrict your account until our checks are complete.

Upload documents after logging in through the Preferences page. You may instead send them to [email protected].

We reserve the right to make extra checks for a payout above €1,000 or the equivalent, or when your cumulative withdrawals exceed €2,330. We may also carry out checks below those levels. If your total withdrawals exceed your total deposits, we may post a unique verification code to your home address.

How do deposits work

The minimum deposit is €10 or the equivalent. For Virtual Financial Assets, the minimum is €20 or the equivalent. NetBet does not charge a deposit fee, although your payment provider may charge you.

Use only a payment method in your own name. If you do not, winnings and bonuses will be forfeited and your account may be closed. Funds must come from legal activities.

We monitor transactions and may ask where your funds came from. We may suspend or terminate an account if a response is not satisfactory. Suspected abuse may lead us to repay deposits after costs, void bets, deduct associated winnings, close the account or withhold funds while checks are completed.

What happens when you withdraw

The minimum withdrawal is €10 or the equivalent. We normally return funds through the method used for the deposit. Another method is subject to our approval and may be rejected. A web wallet can receive winnings only after you have deposited with that same wallet at least once.

Subject to these terms, we aim to process a withdrawal within the following working day. Your payment method may take longer to clear, especially during weekends and holidays, and receipt can take up to 7 days.

A 1.5% fee applies to withdrawal requests of 500 CAD or more, and the same threshold applies in the other listed account currencies. The fee applies to the full requested amount. The Cashier shows any fee and its value before you confirm.

Deposits must be turned over at least once before a withdrawal. If that turnover has not been met, we may charge a 10% administrative fee on the deposit to cover reasonable deposit and withdrawal costs.

We do not process a payment to a credit or debit card due to expire at the end of that month after the 20th. While a withdrawal is still being validated, you can cancel it under Pending Withdrawals in My Account. Once it has been validated and paid, it cannot be cancelled.

Which bonus rules apply

Unless an offer says otherwise, only one bonus is allowed per person, IP address, address or household. Deposits made through web wallets are not eligible for deposit bonuses. You cannot activate a new offer while another bonus is in progress.

Each promotion page sets the playthrough for its bonus. You may use no more than €500 or the equivalent in bonuses and no more than 10 bonuses in one month.

While playthrough is still required, a single bet equal to or above 30% of your total balance, including the bonus, is irregular play. Equal, zero, low-margin and hedge bets may also be treated as irregular play. If we find irregular play, we may withhold withdrawals and confiscate all winnings and bonuses. Misuse may lead to bonuses and associated winnings being cancelled, and an account used for bonus abuse may be blocked or closed.

What happens after a chargeback or fraud concern

Do not reverse, refuse or try to prevent a payment credited to your account. A chargeback or return may lead us to close or suspend the account, void associated bets and withhold amounts while the matter is resolved.

Fraud, cheating, collusion, money laundering and other illegal activity are prohibited. We may block or close an account, withhold funds, report suspicious transactions and use an account balance against costs caused by fraudulent activity, including chargebacks.

When does an account become inactive

Your account becomes inactive after twelve calendar months without a login. We will use reasonable efforts to contact you and repay any deposit balance. If a balance remains, a monthly administrative fee may be charged until the balance reaches zero. It will not make the balance negative.

An inactive account may forfeit accrued loyalty points. Loyalty points you do not use lapse 36 months after you earn them.

How are sports bets confirmed

A sports bet counts once it is accepted, confirmed and shown in your account, and it cannot then be cancelled or changed. We may later correct or void a bet where there is an obvious error in the odds or result, or where an unforeseen event or change affects it.

How can you complain

Bring any complaint to customer service quickly, and within 6 months of the event at the latest. We will use reasonable efforts to respond and resolve it within 10 days. If more time is needed, we may extend that period by 10 days, tell you and explain why.

If the first resolution does not satisfy you, escalate the matter to [email protected]. Our complaints team will provide its response within 10 days. If the matter remains unresolved, you may refer it to the independent ADR service eCOGRA.

Which agreement applies

Your agreement is with NetBet Enterprises Ltd. of Malta, which holds Malta Gaming Authority licence MGA/B2C/126/2006. The laws of Malta govern the agreement, and if translated terms differ, the English version prevails.