Contact NetBet

How can support help

Contact us with questions about your account, deposits or withdrawals. Support can also help if you have forgotten your login or password, need to provide verification documents, or need to change personal details that you cannot edit yourself. We may ask for documents before changing registered information.

To close your account, use the Close Account tool while logged in or ask support. Closure takes effect after you receive written confirmation from NetBet.

When is support available

Live chat is open from 09:00 to 23:00 GMT. You can email [email protected] at any time.

What should a complaint include

Raise a complaint with customer service promptly, within 6 months of the problem. Include enough information for us to identify the account and review what happened.

• Your account ID
• Your registered first name and surname
• A clear explanation of the issue and your complaint
• Relevant dates and times, if applicable

Missing information may delay our response. Customer service will use reasonable efforts to respond and resolve the matter within 10 days. If more time is required, we may extend the period by another 10 days. We will tell you and explain the reason for the extension.

How do you escalate a complaint

If the first response does not resolve your concern, send the complaint to [email protected]. The complaints team will provide a response within 10 days of receiving the escalation.

If you remain dissatisfied or the complaint cannot be resolved, you may refer it to eCOGRA, the independent ADR service. Complete NetBet's internal complaint stages before escalating the matter to eCOGRA.