Privacy Policy

NetBet Enterprises Ltd., Malta, is the data controller and decides why and how your personal data is processed.

What information do we collect

We collect registration and contact details, including your name, username, date of birth, gender, marketing choice, jurisdiction, address, email address and telephone number. Identification and verification data may include your nationality, residence, employment, financial status, source of income or wealth, tax information, identification number, identity documents and proof of address.

We also collect transaction details such as deposits, withdrawals, payments and wagers. Responsible gambling and self-exclusion records may include your limits, session length, use of account tools, approved or denied transactions and exclusion choices.

Your correspondence, survey and promotion responses, support contacts and interactions with marketing may be recorded. Device data includes your IP address, location data, mobile network, browser, hardware, operating system, software, device identifier, pages and content viewed, buttons and links used, and addresses visited before and after our services. We may obtain information from partners, service providers, public sources and open-source checks.

Why do we use it

We use this data to open, validate and manage your account, verify your identity, age and registration details, process payments, provide support and send service information. It also supports responsible gambling, self-exclusion, fraud prevention, anti-money laundering checks, sporting integrity and our licensing and legal duties.

We may use it to improve and develop our services, diagnose internal issues, provide relevant content, operate loyalty and personalised experiences, analyse the business, manage risk and protect rights, privacy, safety or property. With your consent, we use registration and device data for marketing. You can withdraw that consent through your account, although service messages may continue.

Who may receive it

Recipients may include customer support, information technology, payment, sales, game, marketing, data analysis, cloud, research and survey providers. We may also share data with law enforcement, regulators, other authorities, credit reference agencies, agencies that prevent fraud or verify identity, sports governing bodies, organisations that introduced you to us, and third parties you ask or permit us to use.

How long do we keep it

We keep your data while you are a customer. After account closure, we generally retain it for no longer than 10 years. A longer period may apply where law, licensing, tax rules, a longer limitation period, an investigation or a legal dispute requires it. Some responsible gambling and self-exclusion information may be retained indefinitely.

What are your rights

You may withdraw consent, complain to a relevant supervisory authority, request access or correction, and ask us to erase data when we have no compelling reason to keep processing it. In certain circumstances, you may request restriction or portability, object to processing based on our legitimate interests, or ask for a person to review a decision made entirely through an automated process.

How do cookies fit in

Cookies support essential functions, preferences, analytics and marketing, with more detail on the cookie page.

For general help, email [email protected]. For personal-data requests or questions, email [email protected].