Responsible Gambling

Gambling should be entertainment and a personal choice. It should not interfere with your money, health, relationships, work, studies or family responsibilities. Staying in control means deciding how much time and money you can spend, setting limits and keeping to them.

Is gambling becoming a problem

Ask yourself these questions honestly.

• Have you taken time away from work or studies to gamble?
• Is gambling affecting relationships with family or friends?
• Have you put gambling ahead of financial responsibilities to your family?
• Is gambling affecting your sleep, self-care, social contact, mood, stress or behaviour?
• Have you regretted playing, then felt you needed to return quickly to win more or recover losses?
• Have you gambled to repay debts or cover a financial shortfall?
• Have you gone beyond the money or time limits you set?
• Have you borrowed money or sold something to fund gambling?
• Have you lied to family or friends about your gambling?
• Have you considered doing something illegal to fund gambling?

If any answer is yes, contact NetBet support. If you cannot control your gambling, do not play.

Set deposit and loss limits

Deposit limits control how much enters your account. Loss limits control how much you can lose over a chosen period. You can set either type daily, weekly or monthly.

A lower limit applies immediately. If you ask to increase or remove a limit, the change takes effect only after 24 hours and only when you confirm it.

Keep track of your time

Reality checks appear every hour. They show how long you have played and how much you have won or lost. Play pauses until you acknowledge the message, then you can continue or end the session.

The session timer lets you decide how long a login session will last. When the selected time ends, you are logged out automatically.

Take a short break

Time Out pauses betting across NetBet. Choose a break of 24 or 48 hours, 7 days or 30 days. You cannot switch it off during the period you selected.

Choose self-exclusion

For a longer break, you can self-exclude for at least 6 months, up to 5 years, or permanently. Once the request is processed, your account is frozen and no further bets are accepted. You will not receive NetBet advertising.

Use the responsible gambling tools in your account or contact customer support. Requests for limits, Time Out, account closure or self-exclusion must go directly to NetBet. Requests made through third parties will not be actioned.

Protect minors

You must be 18 or older to gamble with NetBet. We carry out age checks and may ask for legal documents proving identity and age.

Keep your login, password, bank card details and open sessions away from minors. Do not leave a gambling session open and unsupervised. If a minor can access a device used for gambling, parental-control software such as Sentry PC can restrict access. Contact us immediately if you know that someone under 18 has registered.

Find further support

NetBet support can help if you are concerned about your gambling or someone else's. Gambling Therapy also provides guidance and support for gambling problems.